Travel Insurance

01275 473 250

Monday - Thursday: 9am - 5pm; Friday: 9am - 4pm

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  We do not provide cover for travel to Afghanistan, Liberia or Sudan

Please note: You will not be covered for holiday cancellation until your policy start date. Choose today’s date if you want cover as soon as possible.

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Contact us

For all general queries please contact us:

  • Email: info@leisureguardtravelinsurance.co.uk
  • Telephone: 01275 473250
  • Monday to Thursday 9.00am to 5.00pm,
  • Friday 9.00am to 4.00pm

For emergency medical assistance:

  • Medical Emergency Helpline: 0203 362 2410
  • Open 24/7 (365 days)

For medical screening:

  • Telephone: 01275 473250
    • Monday to Thursday 9.00am to 5.00pm,
    • Friday 9.00am to 4.00pm

For travel insurance claims:

  • Claims Helpline: 0203 362 2411
  • Monday to Friday 9.00am to 5.00pm

For gadget insurance claims:

  • Claims Helpline: 02077 851 702
  • Monday to Friday 9.00am to 5.00pm

Annual multi-trip policies:

If you are an annual multi-trip policy holder and wish to opt out of automatic renewal please visit: www.rockinsurance.com/autorenew

 

Complaints Procedure

Claims

In respect of any questions or concerns about the handling of a claim You should put Your question or concern to:

  • The Customer Relations Manager
  • Leisureguard Travel Claims
  • One Victoria Street
  • Bristol Bridge
  • Bristol
  • BS1 6AA
  • Phone: 0330 400 1387

Sales

If Your complaint is about the way this Policy was sold, You should refer to Your insurance intermediary:

The Compliance Manager
Leisure Guard Insurance
Belvedere House
Silver Zone
Bristol International Airport
Bristol
BS48 3DP

You with be contacted within five days of receiving Your complaint to inform You of what action We are taking. We will try to resolve the problem and give You an answer within four weeks. If it will take longer than four weeks We will tell You when You can expect an answer.

At Leisure Guard Lite we will do our very best to resolve any difficulty with you, but if we are unable to do this to your satisfaction, disputes may be referred to the Financial Ombudsman Service for review:

  • Financial Ombudsman Service
  • Exchange Tower
  • London
  • E14 9SR
  • Tel: 0800 023 4 567
  • Fax: 020 7964 1001
  • Email: complaint.info@financial-ombudsman.org.uk

Buy with security

Secure purchase path Secure purchase path

Sign up to our Newsletter

Thank you for signing up for the Leisureguard Lite Travel Insurance newsletter!