Travel Insurance

0333 300 2160

Monday to Friday 8am -7pm, Saturdays 9am to 5pm

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  We do not provide cover for travel to Afghanistan, Liberia or Sudan

Please note: You will not be covered for holiday cancellation until your policy start date. Choose today’s date if you want cover as soon as possible.

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Contact us

For all general queries please contact us:

  • Email: info@leisureguardsupport.com
  • Telephone: 0333 300 2160
  • Monday to Friday 9.00am to 7.00pm,
  • Saturday 9.00am to 5.00pm

For emergency medical assistance:

  • Medical Emergency Helpline: 0343 658 0303
  • Open 24/7 (365 days)

For medical screening:

  • Telephone: 0333 300 2160
    • Monday to Friday 9.00am to 7.00pm,
    • Saturday 9.00am to 5.00pm

For travel insurance claims:

  • Claims Helpline: 0343 658 0302
  • Monday to Friday 9.00am to 5.00pm

For gadget insurance claims:

  • Claims Helpline: 01285 626020
  • Monday to Friday 9.00am to 5.00pm

Annual multi-trip policies:

If you are an annual multi-trip policy holder and wish to opt out of automatic renewal please visit: www.rockinsurance.com/autorenew

 

Complaints Procedure

Claims

In respect of any questions or concerns about the handling of a claim You should put Your question or concern to:

The Complaints Department
Global Response Limited
Regus House
Falcon Drive
Cardiff
CF10 4RU

Sales

If your complaint is about the way this policy was sold, you should refer to your insurance intermediary:

The Compliance Manager
ROCK Insurance Group
135 High Street
Crawley
West Sussex
RH10 1DQ

You with be contacted within five days of receiving your complaint to inform you of what action we are taking. We will try to resolve the problem and give you an answer within four weeks. If it will take longer than four weeks we will tell you when you can expect an answer.

At Leisure Guard Lite we will do our very best to resolve any difficulty with you, but if we are unable to do this to your satisfaction, disputes may be referred to the Financial Ombudsman Service for review:

  • Financial Ombudsman Service
  • Exchange Tower
  • London
  • E14 9SR
  • Tel: 0800 023 4 567
  • Fax: 020 7964 1001
  • Email: complaint.info@financial-ombudsman.org.uk

Buy with security

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Sign up to our Newsletter

Thank you for signing up for the Leisureguard Lite Travel Insurance newsletter!

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