If you are an annual multi-trip policy holder and wish to opt out of automatic renewal please visit: www.rockinsurance.com/autorenew
In respect of any questions or concerns about the handling of a claim You should put Your question or concern to:
If Your complaint is about the way this Policy was sold, You should refer to Your insurance intermediary:
The Compliance Manager
Leisure Guard Insurance
Bristol International Airport
You with be contacted within five days of receiving Your complaint to inform You of what action We are taking. We will try to resolve the problem and give You an answer within four weeks. If it will take longer than four weeks We will tell You when You can expect an answer.
At Leisure Guard Lite we will do our very best to resolve any difficulty with you, but if we are unable to do this to your satisfaction, disputes may be referred to the Financial Ombudsman Service for review: